While your application is pending

No charge is made. If you saved a card, it is stored for later and not charged. If the festival declines you, or you withdraw before a decision, nothing is taken and any hold is released.

Deposits and booth fees

• When a festival accepts you, a deposit of 25% of the booth fee becomes payable. Paying it is what holds your space.
• Deposits are set and kept by the festival, not by us. Each festival sets its own refund terms in its vendor contract, and many treat a deposit as non-refundable once your space has been taken off the market. Read that contract before you pay.
• If you cancel after being accepted, ask the festival first. We will help you reach them and will process any refund they approve.
• If the festival cancels the event, or cannot give you the space you paid for, you deal with the festival for a refund. We will release or return anything we are still holding, and we do not keep our commission on money that is refunded.
• Revenue-share amounts are settled on actual sales after the event.

Vendor Pro subscriptions

• Cancel any time from Billing — it takes one click and no phone call.
• Cancelling stops the next renewal. You keep Pro until the end of the period you have already paid for.
• We do not pro-rate part of a month or year. If you were charged for a renewal you did not want and you tell us within 14 days, we will refund it.
• Your data is not deleted when you cancel. Your figures are still there if you come back.

Mistakes and duplicate charges

If you were charged twice, charged the wrong amount, or charged after cancelling, email info@brandactivation.ca with the date and amount. We will look at it within two business days and refund anything we got wrong, in full, to the original payment method.

How refunds are paid

Refunds go back to the card that paid, through Stripe. Depending on your bank, they usually appear within 5–10 business days. We cannot refund to a different card or by cheque.

Before you start a chargeback

Please contact us first. A chargeback can take months and freezes the amount while the bank decides, whereas most of these are a five-minute fix by email. If a dispute is raised we will provide the bank with the application, the terms shown at the time, and the payment record.

These pages describe how brandactivation.ca actually runs, and they are written to be read rather than to be impressive. They are not legal advice. If you are relying on them for anything that matters, have a lawyer in your province read them first.